One of the remarkable achievement of the dabbawala system has been that change in the last years since its inception, has not affected the success of the dabbawala system. In addition stressful and long hours of work coupled with long travel in congested traffic conditions are a norm which induces fatigue. This means ensuring that urban goods transport and supply are carried out optimally, or in other words, minimising both the operational costs of transport and negative external costs to society Schoemaker et al. Governmental Organisations involved in urban transport in Mumbai Forbes never certified the dabbawalas as being a six-sigma organization.

Economic And Political Weekly, 32 13 , East- West movement is constrained by the Western and Central Railway tracks which also run majority of the length of the Island City. As common road space is utilised by the dabbawalas during morning peak hours for the movement of the dabbas. In addition to the lines radiating from Mumbai there is a single track connection between Vasai Road on the Western Railway and Diva on the Central Railway. By using this site, you agree to the Terms of Use and Privacy Policy. I was impressed by the efficiency and complexity of the process by which some , tiffin boxes were sorted, transported, delivered and returned each day by people who were mostly illiterate and unsophisticated. Document1 73 The dabbawala services have contributed to the positive image of the city.

Document1 41 Table 6: Although this report focuses on urban freight transport, certain aspects of the public transport system are also mentioned because the dabbawalas depend the public transport system for their tiffin box delivery system.

Permits are issued by the State Transport Authorities to operators for intra-State and National permits.

mumbai dabbawala case study summary

One of the remarkable achievement of the dabbawala system has been that change in the last years since its inception, has not affected the success of the dabbawala system. Nariman point area in south Mumbai was the first Central Business District CBD as the city expanded in the period between s and s. The inflow of goods tonnage of MMR is expected to increase fromtonnes in to 4.


A substantial customer base of the dabbawalas was lost with the closure of textile mills in Mumbai and the arrival of in-house canteens in schools and corporate office establishments.

Dabbawala – Wikipedia

As a result a number of news articles, websites, reports, publications, books, presentations and journal papers have been available. This makes the service attractive for the lower middle class employees who constitute the target market segment for the tiffin box delivery services in Mumbai.

Archived from the original on 9 August Road closures or diversions to promptly attend to maintenance cwse aggravate the traffic problems of congestion in the city. A lot of people in the workplace insist that it is stressful to adjust to other people Percot It will also help to rationalize the movement of truck traffic on the city roads.

For goods transport too, 3 dedicated rakes are observed inadequate during peak hour traffic. The entire operational area serviced by the Dabbawalas is connected by a well developed rail infrastructure. There are totally around 5, dabbawalas with member dabbawxla operating in different areas within the Mumbai Metropolitan Region.

As the hand carts are pushed at slow speeds, the risk of injury to pedestrians from collision with the hand carts is inconsequential. Since then, much efforts and investment have gone into development of these growth centers, relocation of economic activities from the Island City, and creation of new infrastructure, such as, Mankhurd – Belapur railway line and Jawaharlal Nehru Port.


It enables material flow and tracking of individual boxes by detailed information which integrates the knowledge and information of individual dabbawalas on route, origin, handling agent, destination address, etc.

Within each of the above Ministries, transport infrastructure planning, policy making, investment, design, construction, regulation and enforcement functions are carried out by a myriad of agencies and organisations Refer Table 6. This is the Central Act applicable throughout the country. By continuing to use this website, you agree to their use.


Institutional framework at the national level The lunch boxes arrive at the destination railway stations by Apparently, at a conference ina reporter asked the president … whether the tiffinwallahs were a six-sigma organization. Spatial structure and commercial areas in the Mumbai city Source: Figure 11 shows 3 typical delivery organizations ideally suited for each of the spatial distribution of origin-destination pairs. Given that the dependence on small operators is significant, the broker ensures reliability of the operators e.

mumbai dabbawala case study summary

You can add this document to your saved list Sign in Available only to authorized users. Members are empowered to task execution. The dabbawala system has evolved continuously making the best use of existing infrastructure and available resources.

The existing arterial roads viz. Spatial structure and commercial areas in the Mumbai city Notify me of new posts via email. There is a lack of coherent integrated approach in planning and managing transport infrastructure and services.